“So, the opportunity to provide the best care possible to all who live and visit here is another reason for pursuing this.” We have already received tens of thousands of records from other hospitals,” he says. “We are a vacation destination, so we see people from all over the country. Likewise, people who visit the area for business or pleasure are also often found on Epic systems. We all had to trust the other folks building their parts of this application.” “It’s impossible to have direct oversight on how everything relates to the revenue cycle. “It’s an amazing opportunity to see holistically around the patient.” So the system reaches out and pulls that patient’s care information from Stanford,” Morgan says. “If a patient comes through our emergency department who has been a patient at Stanford, which is a real possibility for us, Stanford is also on Epic.
#Chomp montage health software
“A huge reason we took this on was to improve communication among the various parts of the organization.” The company settled on Epic software because it is used in many healthcare systems across the country-most importantly for Montage Health, at nearby University of California–San Francisco and Stanford Health Care. Trying to help the directors and these subject-matter experts balance their time between daily work and helping us get this up and running was a challenge.”Īlthough it was time-consuming, it was a necessary task, he says.
“We also depended on subject-matter experts spread across the organization, because they have intimate knowledge of the daily work, and in many ways, they know how this place runs best,” he says. About one hundred people were dedicated to the project, along with thirty to forty consultants to help with implementation. That work put a heavy drag on personnel resources, he adds. “The challenge is to let each group build its module,” Morgan says. Although the Epic platform is one integrated system, there are individual modules for finance, medical records, surgery, and nearly every other aspect of care delivered at Montage Health. “Because it was so far-reaching, we had hundreds of people working on the build,” he says. “After they are gone, our job is to appropriately charge, bill, and collect for the services they received.”Ī system-wide software installation is a monumental task. “The revenue cycle often represents the final touchpoint with the patient,” Morgan says. So, as the executive lead for Montage’s revenue cycle, he oversaw how Epic processed transactions and worked to make them as clean as possible for proper charging, billing, coding, and payment. “We took dozens of software systems out of the company and replaced them with one.” Matt Morgan, Montage Health Photo by Rick PharaohĪs head of finance, Morgan is not directly in charge of technology, but the new software system fully replaced all revenue cycle applications.
“In today’s environment, the ability to have a system that doesn’t require massive amounts of interface maintenance is the standard in healthcare,” he says. But keeping these systems working together properly requires a lot of IT time and money. “We would always look for the best software for our various different needs, cobble them together as best we could, and hope for interoperability,” Morgan says.
Previously, whenever a new healthcare product or service-such as a surgical or imaging system-was added, it came with its own software. “That has become the table stakes in our industry.” The company chose Epic as its provider, in part because it provides a “soup-to-nuts application,” says Matt Morgan, vice president of finance at Montage Health. To stay on the leading edge of this shift in the industry, the leadership at Montage Health, a regional health system located in Monterey, California, spent eighteen months implementing a new software suite across the organization. Efficient and effective healthcare in this day and age is not just about skilled physicians and state-of-the-art CT scans it’s about software.
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